Title: How Water Utilities are Transforming to a Customer & Digital First Approach
Content: Webinar
Date: 25 November 2020
Overview: With Salesforce Customer 360 and other partners, Yarra Valley Water is developing a new digital platform to deliver faster and more responsive customer engagement that support thriving communities, along with many innovative and data driven offerings.
The webinar explored key strategies for driving growth in today’s utility landscape, how Yarra Valley Water is developing a new digital platform to deliver faster and more responsive customer engagement that support thriving communities. Yarra Valley Water’s latest digital offerings and services, focusing on sustainable environmental practices.
Interview Series - Episode 1
Content: Interview
Date: 30 April 2020
Overview: Chair of the International Microgrid Association provides insights into the true value of microgrids and his thoughts on growth patterns.
Interview Series - Episode 2
Content: Interview
Date: 13 May 2020
Overview: Sarah McNamara, Chief Executive, Australian Energy Council, discusses how the generation and retail sectors have responded to the Covid-19 crisis.
Interview Series - Episode 3
Content: Interview
Date: 18 May 2020
Overview: Dr. Patrick Hartley, Leader, CSIRO Hydrogen Industry Mission, discusses the role of hydrogen in Australia’s energy transition.
Interview Series - Episode 4
Content: Interview
Date: 22 May 2020
Overview: Doug Waters, Director Global Energy Services, Uniper discusses the energy transition, digital transformation and the Enerlytics platform.
Interview Series - Episode 5
Content: Interview
Date: 28 May 2020
Overview: Sam Maresh, Country Leader, GE Australia, shares his thoughts on how the Australian industry reacted to the pandemic.
Interview Series - Episode 6
Content: Interview
Date: 23 June 2020
Overview: Andrew Dillon, CEO, Energy Networks Australia discusses integrating renewables into the system and delivering reliable & affordable power.
Interview Series - Episode 7
Content: Interview
Date: 14 July 2020
Overview: Sabiene Heindl, Director, The Energy Charter, discusses the CEO Collaboration on a Customer Oriented Approach.
Interview Series - Episode 8
Content: Interview
Date: 28 July 2020
Overview: Alex Klaessig, Research Director at IHS Markit explores The Role of Hydrogen in a Deeply Decarbonised Future.
Interview Series - Episode 9
Content: Interview
Date: 11 August 2020
Overview: Richard Van Breda, CEO of Stanwell discusses transition strategies and the role of hydrogen in power generation.
Interview Series - Episode 10
Content: Interview
Date: 25 August 2020
Overview: Ruchika Deora from Powercor, CitiPower, and United Energy discusses customer engagement in a changing paradigm.
Interview Series - Episode 11
Content: Interview
Date: 8 September 2020
Overview: Syamsul Huda, Director of PLN Business for Sulawesi, Papua, Maluku and Nusa Tenggara Region, outlines PLN's Digital Future.
Managing Customer Engagement
Content: Webinar
Date: 16 September 2020
Overview: An Australian industry panel discuss how electricity network businesses are managing their customer engagement.
Interview Series - Episode 12
Content: Interview
Date: 22 September 2020
Overview: Maia Schweizer, CEO, CleanCo Queensland discusses the vision of the company, particularly as they relate to decarbonisation.
Interview Series - Episode 13
Content: Interview
Date: 6 October 2020
Overview: Jolyon Orchard, CEO of Luminous Energy discusses the potential of large scale solar in Australia and issues of connectivity.
Interview Series - Episode 14
Content: Interview
Date: 20 October 2020
Overview: Kumar Padisetti, Partner at Deloitte Australia details what questions executives need to be asking themselves as the energy transition gathers momentum.
Webinar - The Twin Challenge
Content: Webinar
Date: 22 October 2020
Overview: Expert panellists address the fight on the twin battle fronts – Customer Experience and Service Delivery in this special webinar presented by Smart Energy Water.
Interview Series - Episode 15
Content: Interview
Date: 4 November 2020
Overview: Thomas Briault, Energy Leader, Arup shares his thoughts on the energy transition and the role that hydrogen will play in grid firming, generation, and decarbonisation.
Webinar - Salesforce Industries
Content: Interview
Date: 25 November 2020
Overview: How water utilities are transforming to a customer and digital first approach - insights from Yarra Valley Water, brought to you by Salesforce Industries.
Interview Series - Episode 16
Content: Interview
Date: 13 January 2021
Overview: TransGrid discusses how the NSW transmission company is building a telecommunications business based on the organisation's customer oriented approach.
