Empowering agents to become trusted energy advisors with Kaluza
Guest/partner contributor
Posted on: 2 October 2024
With Kaluza, customer support agents like James at OVO can provide quick and effective service, and proactively resolve customer issues to reduce contact.
With Kaluza, customer support agents like James at OVO can provide quick and effective service, and proactively resolve customer issues to reduce contact.
Kaluza’s software updates in real time and enables seamless navigation driving impact for retailers such as:
- 32% reduction in average handling time
- Over 2x more customers served per agent
- +34 NPS improvement, empowering your agents to become trusted energy advisors.
Watch the video below:
You might be interested in:The future of energy retail, today
Discover more at https://www.kaluza.com/
