EU-DREAM

Digital technologies are key to empowering citizens in the energy transition, but society struggles to keep pace. Acceptance of these technologies is crucial, focusing on user benefits and experiences to ease consumer onboarding. Developing innovative tools for engagement and literacy is essential. Social innovation tools, multi-disciplinary approaches, and engaging policymakers, the private sector, civil society, and citizens are necessary for a smooth transition.  

Most users don’t understand the complexity of a modern energy grid and are faced with decisions based on complex concepts. They need to grasp variable tariffs, self-consumption, trading opportunities, load-shifting, and more. With more renewable energy sources coming online, the smart grid will increasingly rely on active consumer participation to stay balanced. Simplifying digital platforms and providing seamless omnichannel experiences through automated services are vital to minimizing user hassle.  

EU-DREAM designs and implements innovative digital technologies to assist citizens in exploring all the digitalisation possibilities. It will help both non-experienced and experienced citizens to increase control over energy use, providing them with an active role in the just energy transition, and supporting easy access to energy and flexibility markets. Moreover, incorporating Digital Twins (DT), Artificial Intelligence (AI) and Natural Language Processing (NLP), users’ interaction with digital platforms will be vastly simplified, empowering them with a user-friendly visualisation environment with oral control instructions. Multi-disciplinary approaches for consumer engagement in energy policy, reflected by the diversity of LLs will be offered together with social innovation tools.