How utilities can monetise AMI data

Delivering successful energy efficiency programs and optimizing grid operations are top-of-mind concerns for utilities. As the impact of the uptake of electric vehicles (EV) and distributed residential energy resources increases in volume, these concerns also come with opportunities. Cutting-edge AMI data analytics not only address these concerns but can also provide the intelligence to accelerate the transition to a smarter grid and unlock new revenue opportunities.

NET2GRID, the leading provider of AI meter data analytics, provides utilities with profound intelligence to increase revenue and efficiency through deeper customer engagement, new services, increased forecasting accuracy, and improved grid planning. NET2GRID’s unique models are powered by data of all granularities, from AMI to real-time data. This enables significant opportunities for utilities, regardless of where they are in their smart grid journey.

AMI data: Increased customer engagement

Smart meter data enables utility companies to engage better with their customers. Seeing electricity consumption is easy on mobile phones, while personalized insights and predictions suggest optimal times of day that the consumer should run specific appliances, or even alert them to the biggest energy guzzlers in the home. In the field, the results in customer satisfaction are impressive. E.ON Germany saw customer satisfaction increase when they offered their customer energy insights. This was reflected by an impressive Net Promoter Score (NPS) of 60.

Although these kinds of technologies are taking off in the US, the real innovation is providing services to the customers at the exact moment in which they need them, namely in real-time. 

NET2GRID developed technology within Itron's Riva meters, in which the energy consumption by individual appliances used is identified in real-time and with extreme accuracy. In practice, real-time energy consumption detection unlocks opportunities for greater visibility into EV usage and adoption. This is key for developing services for EV users to be notified when their EV starts to charge and facilitates possibilities for demand shifting to off-peak hours.

Read more: NET2GRID joins Itron’s ecosystem of distributed intelligence applications

Customer intelligence & load forecasting

As important as energy insights are, they are only the starting point. With the same data, utilities can offer personalized recommendations and improve the customer service experience. Through a 360 view of customer and household profiles, utilities can make their customer care agents smarter and allow them to provide personalized advice such as for an EV tariff contract. Furthermore, the same data can help utilities schedule more comprehensive grid planning activities; predicting how and when people in their local network charge their EV is helpful for load balancing.

“The more and more that we speak with people in the field in the US, working for an array of relevant teams, whether it be innovation departments, energy efficiency product and programming teams, or marketing and sales, we see that utilities both in deregulated markets and regulated markets understand that the relationship with the customer is evolving. As the energy transition picks up pace, customers search for answers and support. Turning the immense amounts of data that comes from the smart meters into valuable insights is the first step in this journey to manage this evolving relationship while still providing reliable and quality service.” says Emily Fisher, US Business Development Lead at NET2GRID.

Experience the power of NET2GRID insights and prediction.

Meet NET2GRID at DISTRIBUTECH

We will be exhibiting at DISTRIBUTECH 23-25 May in Dallas, Texas at Booth #126. Book a meeting with us for an in-depth conversation with one of our experts. We look forward to seeing you in Dallas!