Energy Transitions podcast: Utility business models for the next-gen consumer
Pamela Largue
Posted on: 29 October 2024
In this episode of the Energy Transitions podcast, Jo Egan of AGL explains how the utility needs to evolve to meet the changing needs of energy consumers.
The energy landscape is evolving and utilities are evolving with it to ensure they can provide services that meet the changing needs of energy consumers.
This evolution is disruptive and involves all aspects of utility business, including technologies, operations and methods of customer engagement. To understand the challenges and opportunities of this change, Pamela Largue speaks with Jo Egan, Chief Customer Officer at AGL, about how one of Australia's biggest energy companies is transforming its people and processes for the future.
In this episode you will learn more about:
- The disruptive changes having the biggest impact on utilities;
- The impact of the twin technology and business transition;
- The lessons AGL has learned along their journey of transformation;
- What next-gen consumers are looking for and how utilities can support them to play their part in the new energy system;
- Why utilities need data and analytics to meet the needs of the consumer;
- The fundamental importance of effective change management strategies.
The way [consumers] participate in the energy market will change completely – it’s putting power in customers hands but is also changing the way we need to operate with our customers, which is where a lot of focus is.
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Listen to previous episodes:
Is demand response the ultimate enabler of the energy transition?
How utilities can leverage innovation to achieve technology breakthroughs
Why AI is a non-negotiable for the utility of the future
More about the future utility:
How quantum computing is disrupting power utilities
Mapping the future of utility networks
How consumer understanding is key for utility engagement
