Customer Service & Management

Customer Service & Management Hub

Customer service in energy is shifting towards digital-first, personalised, and proactive engagement. This hub covers CRM systems, AI-enabled support, and best practices for managing relationships in increasingly competitive and consumer-centric energy markets.

Latest Customer Service & Management news

Stay up to date with the latest Customer Service & Management news, featuring fresh insights, breakthrough innovations, and key developments from across the energy sector. Explore how this theme is evolving and shaping the future of the industry.

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E.ON to buy OVO in deal set to reshape UK energy market

The deal would result in a further four million OVO customers added to E.ON's existing 5.6 million customer base in the UK.

Yunus Kemp
12/05/2026

AccelerateEU launched to contain energy prices

The AccelerateEU initiative is aimed to tackle the fossil fuel energy crisis by accelerating the shift to clean, homegrown energy.

Jonathan Spencer Jones
22/04/2026

DSO investment on increase in EU but ramp-up must better serve customers

ACER reports a major upscaling in DSO grid investment trends across Europe and proposes recommendations to optimise the ramp-up.

Jonathan Spencer Jones
16/04/2026

Saudi Energy and Kraken Technologies form joint venture

Through the Riyadh-based joint venture, Kraken’s platform will be deployed across 11.5 million accounts across the Kingdom of Saudi Arabia.

Yusuf Latief
15/04/2026

Data drive sees Calisen hire ex-Vodafone chief as first CTO

Diane Bitzel becomes Calisen’s first CTO and joins a specialist team built to tackle new data and analytics initiatives.

Yusuf Latief
14/04/2026

Electron secures flexibility wins with UK operators

The company's ElectronConnect has been launched by SP Energy Networks weeks after a flexibility trial with Scottish and Southern Electricity Networks.

Yusuf Latief
10/04/2026

Optimisation and analytics shape March energy deals

March was a busy month for mergers and acquisitions in the energy sector, with energy analytics and market insights driving business activity.

Yusuf Latief
04/04/2026

The moonshot moment for energy communities: Expectations from the citizens energy package

Without being legally binding, will the European Commission's citizens energy package live up to expectations, ask Chris Vrettos and Sara Tachelet from EUSEW partner organisation REScoop?

Guest/partner contributor
03/04/2026

Energy sovereignty at Europe’s Atlantic arc: The Port of Bilbao’s integrated energy model

The Port of Bilbao is deploying an integrated energy model combining large-scale onshore power supply, renewable generation, storage and energy sharing, writes CEO Ivan Jimenez Aira.

Guest/partner contributor
02/04/2026

Upcoming events

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